Seton Hall Connect / Zendesk
Seton Hall Connect (Zendesk) is the official ticketing system, used by University Relations, to track and fulfill marketing, web and communications-related requests. It helps ensure your project is received, routed to the right person and completed efficiently.
How Do I Submit A Request?
Submit a request through the corresponding planner form at www.shu.edu/planners or email [email protected] with a detailed explanation.
What Happens Next?
- A ticket is created in Seton Hall Connect, after you submit a planner or email [email protected].
- You will receive a confirmation email with a ticket number to the submitted email address on the form.
- A member of the University Relations will contact you as your request progresses.
- You can reply directly to the Seton Hall Connect Zendesk emails – or log-in to the Seton Hall Connect portal to track your request.
Reminder: Completion timelines vary based on request, scope and complexity. Plan early and if needed, coordinate with your Marketing and Communications manager ahead of time.
Quick Start Guide
View a simple, step-by-step FAQ to walk you through common questions about what happens after a ticket is submitted – from the confirmation email to tracking your request online. Download the Quick Start Guide